Food allergy & ingredient scanner
Get in touch
Most questions are answered below. For anything else — bug reports, incorrect allergen matches, or feature requests — email us directly.
Support email
keibk@protonmail.com
We typically reply within 2 business days.
Frequently asked
Scan a product's barcode or take a photo of its ingredient label. Bitegood checks the ingredient text against the allergens and sensitivity levels in your profile, and flags direct matches. Strict profiles also catch cross-contamination language like "may contain" or "processed in a facility with."
Yes. Label scanning works fully offline — text recognition happens on your device. Barcode lookups are cached locally, so any product you've scanned before stays available with no connection at all.
Your allergy profiles and scan history are stored only on your device. Bitegood doesn't upload, sell, or share this data with anyone — there's no account and no server copy.
Every result shows the exact text Bitegood read, right next to the verdict — always verify it against the physical package. Ingredient formulations change without notice, and text recognition can occasionally misread a label. If something looks consistently off, email us the product and what you saw.
Email us the barcode (or a photo of the label) and a quick description of what happened. We read every report and use it to improve the matching.
Yes — email us. Bitegood covers the major allergens (milk, eggs, peanuts, tree nuts, wheat, gluten, soy, fish, shellfish, sesame, pork) plus any custom allergen you add by name in your profile. Tell us if something's still missing.
Delete a profile any time from the profile list, or uninstall the app to remove everything at once. Since nothing is stored anywhere but your device, there's no separate account or server copy to clear.